Cleaner Kingston Terms and Conditions of Service

These Terms and Conditions set out the basis on which Cleaner Kingston provides cleaning and related services to domestic and commercial customers within its service area in the United Kingdom. By booking or using any of our services, you agree to be bound by these Terms and Conditions. Please read them carefully before placing a booking.

1. Definitions

In these Terms and Conditions, the following expressions shall have the meanings set out below.

Client means any individual, company or organisation that requests or receives services from Cleaner Kingston.

Cleaner means any employee, worker, contractor or subcontractor engaged by Cleaner Kingston to provide services.

Premises means the property or location where the services are to be carried out.

Services means cleaning and any related services agreed in writing or confirmed in a booking.

Agreement means the contract between Cleaner Kingston and the Client comprising these Terms and Conditions and any confirmed booking details.

2. Scope of Services

Cleaner Kingston provides domestic and commercial cleaning and related services within its designated service area. The type, scope, and frequency of the services will be agreed at the time of booking and confirmed in writing or via booking confirmation.

Unless specifically stated otherwise, standard cleaning services do not include specialist tasks such as exterior window cleaning at height, the removal of hazardous substances, professional carpet restoration, pest control, or building work. Any additional services are subject to separate agreement, availability and pricing.

The Client is responsible for ensuring that the Premises are safe and suitable for the provision of the services, including safe access and adequate lighting and ventilation.

3. Booking Process

Bookings may be requested via our website forms or other methods we make available. All bookings are subject to acceptance and availability.

When making a booking, the Client must provide accurate information, including property type and size, approximate condition, parking arrangements, access instructions and any special requirements. Cleaner Kingston reserves the right to adjust the quoted price or duration if the information provided is inaccurate or incomplete.

A booking is only confirmed once Cleaner Kingston issues a booking confirmation. Provisional times or dates provided before confirmation are indicative only and do not constitute a binding agreement.

For regular cleaning services, the Client agrees to the frequency specified at the time of booking. Any changes to frequency or scope must be agreed in advance and may result in an adjustment of the applicable rates.

4. Access to the Premises

The Client must ensure that the Cleaner has access to the Premises at the agreed date and time. Access may be provided by the Client being present, by leaving keys in a secure location, or by arranging for a third party such as a concierge to provide entry.

Where keys, access codes or fobs are provided, the Client is responsible for ensuring that they function correctly. Cleaner Kingston accepts no liability for any delay or inability to access the Premises due to faulty or incorrect access details.

If the Cleaner is unable to gain access to the Premises or is turned away at the time of the appointment, this may be treated as a short-notice cancellation and the Client may be charged in accordance with the cancellation policy.

5. Client Obligations

The Client agrees to provide a safe working environment for the Cleaner, including notifying Cleaner Kingston of any risks, defects, hazards or relevant health and safety information at the Premises.

The Client must secure or remove any valuable, fragile or irreplaceable items before the commencement of the services. Cleaner Kingston does not accept responsibility for items left unsecured or in precarious positions.

The Client must ensure that basic utilities are available at the Premises, including running water and electricity, unless otherwise agreed. If such utilities are not available and this prevents or significantly hinders the provision of the services, Cleaner Kingston may treat the visit as a chargeable cancellation.

6. Equipment and Cleaning Materials

Cleaner Kingston may use its own cleaning materials and equipment or, where agreed, the Client’s supplies. Where the Client requests the use of specific products or equipment, the Client is responsible for ensuring those products are safe, appropriate for the intended surfaces, and in good working order.

Cleaner Kingston will not be liable for any damage arising from the use of products specified or supplied by the Client, including damage to surfaces, finishes or fabrics that are incompatible with those products.

7. Pricing and Quotations

Pricing may be based on hourly rates, fixed fees or service packages. Any quotation provided is based on the information supplied by the Client and is valid for a limited time as stated at the time of quotation.

Cleaner Kingston reserves the right to revise the quotation or apply additional charges if:

the condition or size of the Premises differs significantly from that described by the Client

additional tasks are requested that were not included in the initial booking

extra time is required due to excessive dirt, clutter, or other unforeseen circumstances.

Where additional charges are likely, Cleaner Kingston will seek the Client’s approval before proceeding, where reasonably practicable.

8. Payments and Invoicing

Unless otherwise agreed in writing, payment is due on the day of service completion for one-off bookings, and in advance or on a regular agreed schedule for ongoing services.

Cleaner Kingston may accept various forms of payment such as bank transfer, card payment or other methods as notified to the Client. Cash payments are accepted only if explicitly agreed.

For commercial Clients, invoices will be issued in accordance with the agreed billing cycle. Payment terms will be specified on the invoice. If no specific term is stated, payment is due within 14 days of the invoice date.

Cleaner Kingston reserves the right to charge interest on overdue amounts at the statutory rate permitted under UK law and to recover any reasonable costs incurred in pursuing late payments, including debt collection and legal fees.

Cleaner Kingston may suspend or cancel further services to the Client where outstanding balances remain unpaid.

9. Cancellations and Rescheduling

The Client may cancel or reschedule an appointment by providing adequate notice. Unless agreed otherwise, the following terms will apply.

If the Client cancels or reschedules with more than 48 hours notice before the scheduled appointment, no cancellation fee will normally apply.

If the Client cancels, reschedules or fails to provide access with less than 48 hours notice, Cleaner Kingston reserves the right to charge up to 50 percent of the quoted fee.

If the Client cancels, reschedules or fails to provide access on the day of service, Cleaner Kingston reserves the right to charge up to 100 percent of the quoted fee.

Cleaner Kingston may, at its discretion, waive or reduce cancellation charges in exceptional circumstances, but is under no obligation to do so.

Cleaner Kingston reserves the right to cancel or reschedule an appointment due to circumstances beyond its control, including but not limited to staff illness, adverse weather, vehicle breakdown, or safety concerns at the Premises. In such cases, Cleaner Kingston will offer an alternative appointment. Cleaner Kingston will not be liable for any loss arising from such cancellation or rescheduling.

10. Service Quality and Complaints

Cleaner Kingston aims to provide services with reasonable skill and care. If the Client is dissatisfied with any aspect of the service, the Client must notify Cleaner Kingston as soon as reasonably practicable and, in any event, within 48 hours of service completion.

Where a complaint is justified and relates directly to the quality of the service provided, Cleaner Kingston may, at its discretion, offer a re-clean of the affected area or an appropriate partial refund. Any re-clean must be arranged to take place within a reasonable time frame.

Cleaner Kingston will not be responsible for any alleged issues that are reported outside the specified time frame or that arise due to subsequent use, interference, or work by third parties.

11. Liability and Limitations

Cleaner Kingston will take reasonable care when providing the services. However, the Client acknowledges and agrees to the following limitations of liability.

Cleaner Kingston shall not be liable for any pre-existing damage, fair wear and tear, or deterioration that occurs in the ordinary course of use. The Client is responsible for pointing out any particularly delicate or damaged items or surfaces before the service begins.

Cleaner Kingston’s total liability for any loss or damage arising out of or in connection with the services, whether in contract, tort, negligence or otherwise, shall be limited to the amount paid or payable by the Client for the specific service visit during which the incident occurred.

Cleaner Kingston shall not be liable for any indirect or consequential loss, including but not limited to loss of profit, loss of business, loss of opportunity, or loss of enjoyment.

Nothing in these Terms and Conditions shall limit or exclude Cleaner Kingston’s liability for death or personal injury caused by negligence, fraud, or any other liability that cannot be excluded under applicable law.

The Client agrees to give Cleaner Kingston a reasonable opportunity to inspect and, where appropriate, remedy any alleged damage or defect before the Client arranges for any third party to undertake repairs or replacements. Cleaner Kingston will not be responsible for costs incurred without prior agreement.

12. Insurance

Cleaner Kingston maintains public liability insurance and other appropriate cover relevant to its operations within the United Kingdom. Details of current insurance cover can be made available upon request.

The Client remains responsible for maintaining their own property and contents insurance and for ensuring that their policy covers the use of third party cleaning services at the Premises.

13. Waste Handling and Environmental Regulations

Cleaner Kingston will comply with relevant UK regulations relating to the handling and disposal of waste generated during the provision of its services.

Standard cleaning services do not include the removal or transportation of large volumes of waste, construction debris, hazardous materials, clinical waste or controlled waste. Where such materials are present, Cleaner Kingston may decline to proceed or may require a separate agreement with appropriate charges and waste carrier arrangements.

The Client must inform Cleaner Kingston in advance if they expect any specialist waste to be present at the Premises. Failure to disclose this information may result in termination of the visit and the application of cancellation charges.

General household and office waste may be bagged and placed in the Client’s designated bins, where capacity allows. Cleaner Kingston is not responsible for the collection schedule or capacity of local authority or private waste services engaged by the Client.

14. Health and Safety

Cleaner Kingston is committed to operating in a manner that protects the health and safety of its Cleaners, Clients and the public.

The Client must not request or insist that Cleaners undertake activities that are unsafe, illegal, or outside the agreed scope of work. Cleaners may refuse to perform tasks that they reasonably consider to pose a risk to health or safety, such as working at unsafe heights, lifting excessively heavy items, or handling hazardous substances without proper controls.

Where the Premises present serious health or safety concerns, Cleaner Kingston may suspend or terminate services and may apply cancellation charges in accordance with these Terms and Conditions.

15. Personal Data and Confidentiality

Cleaner Kingston will handle personal data in accordance with applicable UK data protection law. Personal data will be used primarily for managing bookings, providing services, processing payments and communicating with Clients.

Cleaner Kingston will take reasonable steps to keep Client information confidential and secure, and will not disclose personal data to third parties except where required for service delivery, legal compliance, or with the Client’s consent.

16. Force Majeure

Cleaner Kingston shall not be in breach of these Terms and Conditions nor liable for delay or failure to perform its obligations where such delay or failure results from events, circumstances or causes beyond its reasonable control. These may include, but are not limited to, extreme weather, floods, fires, strikes, transport disruptions, pandemics, government restrictions, or utility failures.

17. Termination of Ongoing Services

Either party may terminate an ongoing regular service arrangement by giving written notice in accordance with the notice period agreed at the outset. If no specific period is agreed, a minimum of 14 days notice will apply.

Cleaner Kingston may terminate services with immediate effect if the Client materially breaches these Terms and Conditions, engages in abusive or unsafe behaviour, fails to pay sums due, or repeatedly cancels appointments without adequate notice.

18. Amendments to Terms and Conditions

Cleaner Kingston may update or amend these Terms and Conditions from time to time to reflect changes in the law, operational requirements or service offerings. The updated version will apply to all new bookings from the date it is made available. For ongoing contracts, Cleaner Kingston will notify Clients of any material changes within a reasonable time frame.

19. Governing Law and Jurisdiction

These Terms and Conditions and any dispute or claim arising out of or in connection with them or their subject matter or formation shall be governed by and construed in accordance with the laws of England and Wales.

The parties agree that the courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions, the services provided, or their subject matter.

20. Entire Agreement

These Terms and Conditions, together with any confirmed booking details or written variations agreed between Cleaner Kingston and the Client, constitute the entire agreement between the parties in relation to the provision of the services and supersede any prior understandings or arrangements, whether oral or written.

If any provision of these Terms and Conditions is found to be invalid or unenforceable by a court of competent jurisdiction, the remaining provisions shall continue in full force and effect.

By making a booking or using Cleaner Kingston’s services, the Client confirms that they have read, understood and agreed to these Terms and Conditions.