Cleaner Kingston Accessibility Statement

Cleaner Kingston is committed to providing an accessible and inclusive online experience for all people who use our website and services, including disabled people, older people and those using assistive technologies. This accessibility statement explains the steps we take to support accessibility, how we aim to meet WCAG 2.1 AA standards, and how you can contact us to request information in more accessible formats or to report barriers.

Our commitment to accessibility

We aim to make the Cleaner Kingston website easy to use and understand for everyone in the accessible Cleaner Kingston area and beyond. Our goal is to remove or reduce barriers so that users can find information about our cleaning services, request quotes and manage bookings without unnecessary difficulty.

We are working towards compliance with the Web Content Accessibility Guidelines version 2.1 at the AA level. These guidelines are internationally recognised standards for making digital content more accessible. By following WCAG 2.1 AA, we aim to support a wide range of user needs, preferences and devices.

WCAG 2.1 AA compliance approach

We are reviewing and improving our website against the WCAG 2.1 AA success criteria. This includes work to ensure that text is clear and readable, that colour contrast is sufficient, and that important content does not rely on colour alone. We are also working to ensure that all interactive elements are properly labelled, structured and grouped, so that people can navigate and understand our pages more easily.

Our development and content processes are being updated so that new pages, forms and features follow WCAG 2.1 AA requirements wherever possible. When full compliance cannot be achieved immediately, we will look for reasonable alternative ways to provide the same service or information.

Support for screen readers and assistive technologies

The Cleaner Kingston website is designed to be compatible with modern screen readers and other assistive technologies. We aim to use clear heading structures, descriptive link text and meaningful alternative text for important images. This helps users who rely on audio or braille output to understand our content and move around the site.

We also aim to ensure that forms, buttons and other controls include programmatically associated labels and instructions. This helps screen reader users to understand the purpose of each field and complete bookings or enquiry forms with confidence.

Keyboard navigation and focus management

Our website is being developed to support full keyboard navigation, so users can move through content and interactive elements without a mouse. You should be able to reach links, buttons and form fields using standard keyboard commands such as the Tab, Shift plus Tab and Enter keys.

We are working to ensure that keyboard focus is always visible and moves in a logical order. This includes providing a clear focus indicator and avoiding traps where keyboard users cannot move forwards or backwards. Where we use menus or pop up components, we aim to manage focus so that keyboard users can open, use and close them reliably.

Accessible content for Cleaner Kingston users

We aim to write our content in clear and plain language so that more people can understand it. Pages about our cleaning services in the accessible Cleaner Kingston area are being reviewed to remove unnecessary jargon and to break up long sections of text. We will continue to improve headings, summaries and instructions so that users can scan pages quickly and find the information they need.

Ongoing improvements

Accessibility is an ongoing process. We regularly review the Cleaner Kingston website to identify issues and opportunities for improvement. When we introduce new features or services, we consider accessibility at the design and testing stages so that potential barriers are addressed as early as possible.

We welcome feedback from people who use assistive technologies or who have specific access needs. Your experience helps us to prioritise the most important fixes and enhancements.

Contact for accessibility requests and feedback

If you experience any difficulty using the Cleaner Kingston website, or if you need information about our services in a more accessible format, you can contact us to request support. For example, you can ask for content in large print, simplified language or other formats that better meet your needs.

You can also contact us to report an accessibility problem, suggest an improvement or tell us about a positive experience. When you get in touch, please include details of the page or service you were using, what you were trying to do and any assistive technology you rely on. This information will help us understand the issue and work towards a solution.

We aim to respond to accessibility enquiries within a reasonable time and to provide a clear explanation of any actions we will take. Where we are not able to fully address an issue immediately, we will do our best to offer an alternative way to access the information or service you need.