Cleaner Kingston Service Terms and Conditions

These Terms and Conditions set out the basis on which Cleaner Kingston provides domestic and commercial cleaning services in the United Kingdom. By making a booking, confirming a quotation, or allowing our team to begin work, the customer agrees to these terms in full. Please read them carefully before placing a booking for a cleaning service Kingston or any related appointment. These terms are intended to create clear expectations around the booking process, payment, cancellations, liability, waste handling, and other important matters connected with our Kingston cleaner services.

1. Scope of Services
Cleaner Kingston provides cleaning services such as routine housekeeping, deep cleaning, end-of-tenancy cleaning, office cleaning, and other agreed cleaning tasks. The exact scope of work will depend on the customer’s request, the quotation issued, and any written confirmation provided before the appointment. Any work not expressly included in the agreed scope may be treated as additional work and may require extra time or a revised charge.

We aim to perform services with reasonable care and skill, using suitable methods and equipment for the tasks agreed. However, the condition of a property, the availability of utilities, access restrictions, and the presence of hazards may affect the service delivered. The customer must ensure that the premises are accessible and reasonably ready for cleaning at the agreed time.

2. Booking Process
Bookings may be made by any accepted communication method specified in our service process. A booking is not confirmed until Cleaner Kingston has accepted the request and provided confirmation of the agreed date, time, location, and scope of work. We may ask for details about the property, the type of cleaning required, and any particular concerns so that the quote and service plan are accurate.

When a booking is placed, the customer must provide correct and complete information. This includes access arrangements, parking limitations, security instructions, and any special requirements affecting the cleaning service. If the information supplied is inaccurate or changes before the appointment, we may revise the quote, alter the schedule, or decline the booking where necessary. A Kingston cleaning appointment may also be subject to a minimum notice period, depending on availability.

The customer is responsible for ensuring that someone authorised is available to provide access, unless a different arrangement has been agreed in writing. If access cannot be gained at the agreed time, the appointment may still be chargeable, especially where staff have already travelled to the property or allocated time to the service.

3. Quotations and Payments
All quotations are based on the information available at the time of booking and may be estimated or fixed, depending on the type of service requested. A quotation may change if the actual condition of the property differs from the information supplied, if the required work expands, or if the service duration increases beyond the planned period. Cleaner Kingston will normally notify the customer before carrying out any material additional chargeable work.

Payment terms will be confirmed at the time of booking. Unless otherwise agreed, payment is due on or before the service date, or immediately after completion where this is the stated arrangement. We may require advance payment, a deposit, or part payment for certain bookings, including larger or repeat services. Failure to make payment by the due date may result in suspension of future services, cancellation of the appointment, or recovery action for unpaid sums.

Prices may be quoted inclusive or exclusive of VAT depending on our status and the service arrangement. If VAT applies, it will be shown where required by law. The customer is responsible for paying all agreed charges in full, including any extra fees arising from extended time, additional rooms, unexpected cleaning conditions, or changes requested during the appointment. Cleaner Kingston accepts that all charges must be reasonable, transparent, and clearly connected to the service delivered.

4. Cancellations, Rescheduling, and Delays
The customer may cancel or reschedule a booking by giving reasonable notice. Any cancellation policy will depend on the type of service, the timing of the request, and any costs already incurred. Where notice is short, a cancellation fee may apply to cover allocated staff time, travel, or administrative costs. For regular or recurring Kingston cleaner services, separate notice requirements may apply.

If the customer is not present, cannot be reached, or does not provide access, the appointment may be treated as a late cancellation or failed visit and may be charged accordingly. If Cleaner Kingston must cancel or reschedule due to unforeseen circumstances, we will aim to give notice as soon as reasonably possible and offer an alternative appointment where available. We are not responsible for delays caused by traffic, severe weather, third-party obstruction, or events beyond our reasonable control.

Where a delay is likely to affect the service significantly, we may offer an adjusted time, an alternative date, or a revised scope. Customers should inform us promptly if the appointment becomes unsuitable. We reserve the right to refuse service where conditions are unsafe, access is impossible, or required information has not been provided.

5. Customer Responsibilities
The customer must ensure that the property is in a safe and reasonable state for cleaning. This includes securing valuables, removing highly personal or fragile items from work areas, and notifying us of any surfaces, materials, or fixtures that require special care. Cleaner Kingston will not be responsible for items left in exposed or hazardous positions unless loss or damage is caused by our proven negligence.

The customer should make us aware of any known risks, including faulty electrics, water leaks, unstable flooring, infestations, dangerous substances, or other hazards. If we discover a serious risk during the service, we may pause or stop work until the issue is addressed. We may also decline to clean areas that present an unacceptable risk to staff or property.

The customer is responsible for ensuring that cleaning products supplied by them are suitable and correctly labelled. If the customer asks us to use a product provided by them, we may refuse to use it if it appears unsafe or inappropriate. The customer must also ensure that children, pets, and other occupants do not interfere with the cleaning process in a way that creates risk or reduces service quality.

6. Liability and Limitations
Cleaner Kingston will exercise reasonable skill and care when delivering services. If we cause proven damage through negligence, we may, at our discretion, repair the damage, arrange replacement, or provide reasonable compensation up to the value of the affected item or the fee paid for the relevant service, whichever is lower, unless law requires otherwise. This does not affect any rights the customer may have under applicable consumer law.

We are not liable for pre-existing defects, wear and tear, hidden faults, poor maintenance, or damage resulting from unsuitable materials or instructions provided by the customer. We are also not responsible for damage caused by items that are unstable, poorly installed, or already weakened before the service began. The customer should notify us promptly of any issue and provide evidence where appropriate.

To the fullest extent permitted by law, Cleaner Kingston will not be liable for indirect loss, loss of profit, loss of business, or consequential damage arising from the service. Nothing in these terms excludes liability for death or personal injury caused by negligence, fraud, fraudulent misrepresentation, or any other liability that cannot be excluded under UK law.

7. Waste Regulations and Disposal
All waste handling will be carried out in accordance with applicable UK waste laws and environmental requirements. Cleaner Kingston may collect, bag, or move ordinary waste generated during the cleaning process only where this has been agreed or is customary for the service type. We will not remove hazardous waste, sharp medical waste, asbestos, chemicals, or any controlled material unless expressly agreed in writing and lawfully permitted.

The customer remains responsible for the lawful disposal of waste arising from their property unless our agreement clearly states otherwise. If waste must be moved to a bin store, collection point, or similar area, the customer should ensure that access is permitted and that the disposal route is lawful and safe. We may refuse to handle items that may breach waste regulations or pose a risk to staff, the public, or the environment.

Any materials discovered during cleaning that appear to be restricted, contaminated, or unsafe will be left untouched where possible and reported to the customer. If we are required to stop work because of waste-related concerns, any time already spent may still be chargeable. Customers must not ask us to dispose of items in a way that would breach environmental or local authority rules. Compliance with waste regulations is a shared responsibility, and our team will act cautiously where disposal duties are unclear.

8. Property Access, Keys, and Security
If Cleaner Kingston is entrusted with keys, access codes, fobs, or alarms, we will use them solely for the purpose of providing the agreed service. Any such items should be handed over in a secure manner and collected after the appointment unless a storage arrangement has been agreed. We will take reasonable care of access items, but the customer should retain backups where appropriate.

Where alarm systems, locked rooms, shared entrances, or building rules affect the service, the customer must provide complete instructions in advance. If access arrangements are changed without notice and this prevents completion of the work, the booking may be delayed or charged as a missed appointment. We may also withdraw from a property if security conditions make the service impractical or unsafe.

9. Complaints and Remedial Work
If the customer is dissatisfied with any aspect of the service, they should notify Cleaner Kingston as soon as reasonably possible and provide clear details of the issue. We may ask for supporting information or an opportunity to inspect the concern. Where a valid service issue is identified, we may offer remedial cleaning, a partial refund, or another reasonable solution depending on the circumstances.

10. Termination and Refusal of Service
Cleaner Kingston may refuse, suspend, or terminate a booking where the customer breaches these terms, where the property conditions are unsafe, where payment is overdue, or where staff are subjected to abusive, threatening, or discriminatory behaviour. We may also end a visit if we believe continued work would be unlawful, unsafe, or likely to cause unreasonable loss or damage.

The customer may also end the arrangement by giving proper notice, subject to any cancellation charges that apply. Any outstanding amounts for services already delivered remain payable. If a booking is terminated part-way through, the customer will be charged for completed work and any unavoidable costs already incurred.

11. Data, Confidentiality, and Use of Information
Any personal information supplied for the purpose of booking and delivering the service will be used only for operational, legal, and administrative purposes connected with Cleaner Kingston. We will handle information in a reasonably secure and confidential manner. Where details are needed to arrange access, issue invoices, or manage a booking, they may be shared only with relevant personnel or trusted service providers as necessary.

12. Governing Law and Jurisdiction
These Terms and Conditions are governed by the laws of England and Wales. Any dispute arising from or in connection with the services, the booking process, or these terms shall be subject to the exclusive jurisdiction of the courts of England and Wales, unless applicable consumer law provides otherwise.

Nothing in these terms is intended to affect statutory rights that cannot be waived or limited by agreement. If any part of these terms is found to be unlawful, invalid, or unenforceable, the remaining provisions will continue to apply to the fullest extent permitted by law. The headings in this document are for convenience only and do not affect interpretation.

By booking with Cleaner Kingston, the customer confirms that they have read, understood, and agreed to these terms. These Terms and Conditions form the basis of the contract between the customer and our cleaning service, whether the booking is one-off, recurring, domestic, or commercial in nature.